Returns & Exchanges
We want you to be delighted with your NORE purchase. Because many of our pieces are occasion wear, bridal or made to order, returns are subject to the conditions below.
Ready-to-ship pieces
Eligible ready-to-ship items may be requested for return within 7 days of delivery, provided they are unworn, unused, unaltered, clean and returned with original tags and packaging. Please contact us before sending anything back.
Bridal, bespoke and made-to-order pieces
Bridal, bespoke, customised and made-to-order pieces are created specifically for the customer and are generally non-returnable and non-exchangeable. This does not affect your rights where an item is faulty, damaged on arrival or materially different from the agreed order.
Sale and personalised items
Sale items and personalised or altered pieces are generally final sale unless they arrive damaged or faulty.
Damaged or incorrect items
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible with your order number and clear photographs of the item and packaging so we can assist.
Return shipping
Unless an item is faulty, damaged or incorrectly supplied, return delivery costs are normally the customer’s responsibility.
For full assistance, please contact us before returning an item.